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FAQ

FAQ

  • Q: What are the different room types available at the hotel and how do they vary?
    A: The hotel offers three room categories: Hut Room, Deluxe Room, and Family Room. Hut rooms and deluxe rooms differ in their bathroom amenities. • A hut room accommodates two individuals and features a shared bathroom. • A deluxe room is designed for two individuals and includes a private bathroom. • A family room accommodates four individuals with two beds and an en-suite bathroom.
  • Q: Is the room rate per room or per person?
    A: Room rates are per individual. The prices shown on the website incorporate tax and service charge.
  • Q: Electric blenders are currently accessible.
    A: Electricity is available for use from 5:00 p.m. to 8:00 a.m.
  • Q: How to cancel a complimentary room booking?
    A: When booking via the hotel website, you can cancel your reservation through the same platform, unless it's a non-refundable full payment package. For reservations made elsewhere, cancellation must be done through the respective channel.
  • Q: May I reschedule my accommodation? Is there an extra fee involved?
    A: If a booking was made via the hotel website, you have the option to reschedule your stay through the same website, subject to the terms and conditions of the promotion indicated in your booking. For bookings made through alternative channels, cancellations must be processed exclusively through the respective channel.
  • Q: Is it possible to settle my room payment in alternative currencies?
    A: The hotel exclusively accepts Thai baht.
  • Q: Is there a group discount available if I reserve a room for multiple people?
    A: For group room bookings, kindly reach out to the resort's sales team at Line 0924659509.
  • Q: What are the hotel's check-in and check-out times?
    A: The check-in time is 11:30 AM, and the check-out time is 10:00 AM.
  • Q: May I inquire about early check-in?
    A: Early check-in is offered at no extra cost, contingent upon availability.
  • Q: May I check out after 12:00 p.m.?
    A: Late check-out is contingent upon room availability. The fees are as follows: A late check-out between 11:00 and 16:00 will incur a fee equivalent to 50% of the room rate. Late checkouts after 4:00 PM will incur the full room rate.
  • Q: Is there a hairdryer in the room?
    A: No, as the use of a hair dryer is not permitted.
  • Q: Is there a refrigerator in the room?
    A: No, a compact beverage cooler is accessible in the restaurant area.
  • Q: Is wireless internet service available?
    A: Negative.
  • Q: Is there cellular reception?
    A: A signal is being received from AIS (signal strength varies depending on weather conditions). Typically, our clients utilizing AIS can effortlessly upload images to Facebook and IG.
  • Q: What is the duration of the journey from the tourist port to Praiwan Pier?
    A: The journey from the Ratchaprapa Dam Pier to the Praiwan Raft takes about 40-45 minutes. Upon boarding the boat, the scenery along the way is sure to captivate you, ensuring you remain thoroughly engaged throughout the journey.
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